CARRIAGE & PACKING & RETURNS POLICY
a) Delivery throughout mainland UK is free on orders over £300 shipped in a single consignment.
b) A charge for carriage and packing to destinations outside mainland UK is applied to orders of any value.
METHOD OF DESPATCH
All orders are despatched by a recognized road carrier or courier unless otherwise agreed.
The service used, unless otherwise agreed, is overnight/next working day delivery.
Timed next day deliveries can be arranged as follows. These apply to any value order throughout mainland UK.
Extra to Standard Charges
before 09.00 am……………£25.00
before 10.00 am……………£21.00
before 12.00 noon…………£15.00
Saturday am……………….. £25.00
NOTE: We cannot be held responsible for the carrier not delivering on time.
RECEIPT OF CONSIGNMENT
All deliveries by the carrier must be signed for. If there is no one at the destination to receive the goods, the consignment will not be delivered and a card will be left advising what action should be taken.
SAME DAY DESPATCH
To ensure same day despatch for “ex stock” items, orders must be received by 2 pm.
Any goods not required, for any reason, may be returned within 14 days from receipt, at customer’s cost, for full credit (excluding carriage and packing charges) providing they are received in perfect condition and suitable for re-sale.
All returns must be accompanied by a returns authorisation number before returning any goods, failure to obtain the returns authorisation number will delay any replacements or credit being issued.
Custom/ bespoke made pads are not returnable unless faulty.
All returns are tested before a refund or exchange is authorised.